For your convenience NamPower has a debit order system available to simplify account payments for our Customers. We strongly recommend that you make use of this system for the reasons given below. Currently most of our Customers are paying their accounts per debit order.

• You are assured that your payment reaches us by the required date.
• There is no fear that your power supply may be cut off due to late payment.
• You can go on holiday without having a worry about arrangements you will have to make for paying your NamPower account.
• There is no additional charge from NamPower for this convenience.
• You will pay about the same bank charges for the debit order entry as you would have done when you paid by cheque.
• NamPower will bear the cost of capturing and transmitting the data to the bank every month.

NamPower will send your electricity account to your postal address as usual. Your are initially requested to complete the enclosed debit order form which will enable us to debit your bank account on the 14th day of every month with the previous month's electricity account. You still have the same right to object to the calculated amount payable. According to your contract with NamPower you are however bound to pay the account before you can lodge an objection. You can cancel this debit order arrangement by giving us 30 days written notice. We will supply our bank with your particulars and with every month's electricity charge. You do not have to arrange anything with your bank.

The provisions of the Electric Power Proclamation, 1922 (Proclamation 4 of 1922) and any amendment or addition thereto or substitution thereof is applicable to the Power Supply Agreement. Likewise, the Power Supply Agreement shall further be subject to the provisions of the Powers of the S.W.A. Water and Electricity corporation Act, 1980 (Act 14 of 1980). The electricity supplied to the Customer may not be re-sold, supplied or be provided to another person, or be bartered or exchanged in any manner, except as stated below:

• In the case of a Local Electricity Supply Authority: Electricity may be re-sold, provided or supplied within the supply boundaries or license area of the Local Electricity Supply Authority as determined by laws and regulations applicable in Namibia.
• In all cases except that mentioned above: Electricity may be re-sold, provided or supplied only on the property where the supply point is located. Electricity may however not be sold at a rate per kWh exceeding that charged per kWh by NamPower to the Customer.

The ownership of the line and equipment shall vest in NamPower, irrespective of the mode of financing the capital cost. NamPower will maintain the line and equipment for the duration of the Power Supply Agreement and any extension thereof. NamPower may also utilise the line and equipment to supply other Customers.

NamPower's Customer Online Service or Customer eService facility (for free), is an online service whereby customers can go online and view their invoices and make payments among others. Customers have to register before they can start using the online service.